- 2737 Kipling Ave Toronto Ontario Canada M9V 4C3
At Luxury Luster Pro, customer satisfaction is paramount, and we are committed to delivering high-quality mobile auto detailing services. This Refund Policy explains the conditions under which we will issue a refund and how customers can request one.
Refunds may be granted under the following circumstances:
Service Cancellation by Luxury Luster Pro: If we are unable to deliver the booked service due to unforeseen circumstances, a full refund will be issued.
Service Quality Concerns: If a customer is dissatisfied with the service, they must notify us within 24 hours of the service completion for a potential resolution.
Duplicate Payments: In cases where a customer has been mistakenly charged more than once for a service, we will process a refund for the duplicate charge.
Refunds will not be issued in the following situations:
Late Cancellations: If a customer cancels or reschedules their appointment with less than 24 hours’ notice, a cancellation fee may apply, and refunds will not be provided.
No-Show Appointments: If a customer fails to bring their vehicle to the scheduled service without prior notice, no refund will be issued.
Dissatisfaction Without Justifiable Cause: If a customer is unsatisfied but fails to provide valid reasons or refuses a rework, no refund will be granted.
Pre-Existing Vehicle Conditions: We do not issue refunds for issues that existed before the service, such as pre-existing damage or wear and tear.
To request a refund, follow these steps
Before processing a refund, we may offer the following resolutions
Service Rework: We may offer to re-perform the detailing service at no additional charge to fix any issues.
Partial Refund: If a minor issue exists, we may offer a partial refund.
Full Refund: If the service was not delivered as promised and a rework is not feasible, a full refund may be issued.
Refunds will be processed within 5-10 business days after approval. Depending on your payment method, it may take additional time for the refund to reflect in your account.
For refund-related inquiries, please contact us:
By using our services, you acknowledge and agree to this Refund Policy. Thank you for choosing Luxury Luster Pro!
At Luxury Luster Pro, we offer expert detailing services that enhance your vehicle’s beauty, making it look as stunning as the day you first drove it.
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