Privacy Policy

Privacy Policy

Effective Date: March 2, 2025

1. Introduction

Welcome to Luxury Luster Pro, We At Luxury Luster Pro, we are dedicated to ensuring that your privacy is protected and your personal information is handled with the utmost care. As part of our commitment to transparency, this Privacy Policy explains how we collect, use, disclose, and safeguard the information we gather when you visit our website https://www.luxurylusterpro.com/ (the “Website”) or interact with our services. By using our Website and services, you agree to the terms outlined in this Privacy Policy. If you do not agree with any of the provisions contained in this Privacy Policy, you should immediately discontinue use of our Website and services.

2. INFORMATION WE COLLECT

We may collect various types of information from you, depending on how you interact with our Website and services. The following are the primary types of information we collect:

Personal Identification Information: This includes details such as your name, email address, phone number, mailing address, and other information that may identify you. We collect this information when you fill out forms on our Website, book our services, or communicate with us directly (by email or phone)

Vehicle Information: In order to provide tailored services for your vehicle, we may collect specific details about your car. This includes, but is not limited to, the make, model, year, color, and condition of your vehicle. This helps us assess the level of detailing services needed for your vehicle.

Payment Information: If you decide to pay for services via debit or credit card, we may collect details such as card numbers, expiration dates, and billing information. However, we do not store sensitive payment data like full card numbers; these are securely processed by trusted third-party payment providers.

Technical Data: In the course of using our Website, we may collect certain technical information automatically, including your IP address, browser type, operating system, and browsing activity. This information helps us analyze trends, diagnose issues with our Website, and improve user experience.

3. HOW WE COLLECT INFORMATION

We collect personal information through various methods:

Direct Interactions: You provide us with your personal details when you fill out forms, contact us via email or phone, or book a service through our Website. By doing so, you voluntarily share your personal information, which allows us to serve you effectively

Automated Technologies : Our Website uses cookies and similar tracking technologies that automatically collect data about your interaction with our Website. These technologies track your IP address, the pages you visit, the links you click, and other related browsing activity. You can manage cookies by adjusting your browser settings, although disabling them may limit some functionality of our Website

4. USE OF YOUR INFORMATION

We use the information we collect for various legitimate business purposes, including:

Service Delivery: To provide and manage the auto detailing services you have requested. This includes booking appointments, arranging for service delivery, and ensuring that the services provided meet your expectations. Our services are mobile, meaning we bring our detailing services directly to your location.

Payment Processing : To process payments securely after the service is completed. Once the service is provided, we will use your payment details to finalize the transaction, send you an invoice, and confirm the booking.

Communication : To respond to inquiries, confirm bookings, provide customer service, and send updates or promotional materials (if you have consented to receive them). This includes contacting you via phone, email, or text message to keep you informed about your upcoming appointments or changes to your bookings.

Website Improvement : To analyze how visitors use our Website, identify areas that need improvement, and enhance user experience. We may use the technical data we collect to understand trends, fix errors, and optimize the functionality of the Website.

5. SHARING YOUR INFORMATION

We are committed to keeping your personal information secure. We do not sell, rent, or otherwise make your personal information available to third parties for marketing purposes. However, in order to fulfill our services or as required by law, we may need to share your information with certain third parties under the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services. This includes payment processors, IT support providers, and companies that help with our communication systems. These third parties are bound by confidentiality agreements and are only allowed to use your data for the purposes for which it was shared.

Legal Obligations : If required by law, or if necessary to protect our rights and property or comply with a legal process, we may disclose your personal information. This may include responding to subpoenas, legal claims, or any other governmental request for information.

6. DATA SECURITY

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure servers. However, please understand that no data transmission over the internet or electronic storage system is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. YOUR RIGHTS

Depending on where you live, you may have certain rights regarding your personal data:

Access : You can request a copy of the personal information we hold about you.

Correction : You have the right to request corrections to any inaccurate or incomplete data we have about you.

Deletion : You may ask us to delete your personal data, subject to any legal obligations that may prevent us from doing so.

Objection : You may object to the processing of your data for certain purposes, such as marketing or profiling. To exercise any of these rights, please contact us at the details provided below. We will respond to your request within a reasonable timeframe.

8. COOKIES AND TRACKING TECHNOLOGIES

Our Website uses cookies and similar tracking technologies to enhance user experience. Cookies allow us to remember your preferences, analyze usage patterns, and improve the functionality of our Website. If you prefer, you can set your browser to refuse cookies, but please note that some parts of our Website may not function properly without them.

9. THIRD-PARTY LINKS

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. When you click on a link to another website, we encourage you to read their privacy policies to understand how they collect, use, and protect your information.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates to this Privacy Policy will be posted on this page with an updated effective date.

11. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:
Email: info@luxurylusterpro.com
Phone Number: (647) 766-5776